Returns
Refund & Returns Policy
Two timelines matter: our 7-day store returns window, and your statutory 14-day cooling-off right for most online purchases. The shorter store window never takes away your legal rights.
7 days to return
If you change your mind, contact us within 7 days of delivery to start a return under our store policy. Items should be unused and in original condition where possible (see below).
14-day cooling-off
Under the Consumer Contracts Regulations you usually have 14 days from delivery to cancel most distance contracts, then a further 14 days to send goods back. Our 7-day policy is extra convenience — it does not reduce this right.
Legal note for the store owner: a 7-day store returns promise cannot shorten the statutory 14-day cancellation right. Have a legal adviser review this page for your product mix (some sealed hygiene/beauty items can have limited cooling-off once unsealed).
Process
How to return an item
Email us
Write to support@oneclickbuy.co.uk with your order number and what you’d like to return.
Get confirmation
We’ll confirm whether the return is under the store policy, cooling-off right, or faulty-goods rights.
Send it back
Pack the item securely. We’ll tell you where to send it and any return-label options we offer.
Refund
Once we receive and check the return, we refund via [Refund method, e.g. original payment method] within [Refund timeline, e.g. 14 days of receiving the return].
Faulty, damaged or wrong items
If something arrives damaged, incomplete, or not as described — or develops a fault — tell us as soon as you can. The Consumer Rights Act 2015 may entitle you to a repair, replacement or refund. You should not have to pay return postage for genuine faults we ask you to send back.
Condition of change-of-mind returns
For change-of-mind returns, please keep items unused and in resalable condition with original packaging where practical. We may reduce a refund if an item is returned damaged due to handling beyond what’s needed to check it — as UK cooling-off rules allow.
Questions?
Email support@oneclickbuy.co.uk any time (24/7), or read the FAQs and Terms & Conditions.